I went on a successful cheese-collecting expedition to Edmonton last week and got to spend the day with Sibu’s human aka Reb from Sibu Pegasus Power.
Reb directed me away from Edmonton’s Top Construction Sites and made sure I knew in plenty of time what lane I had to be in. I’m grateful for that. We had a wonderful day together of laughing, eating, and ethnic food shopping.
We had lunch at a White Spot. It was the closest thing to a blemish on the day.
Our server greeted us as “guys.” Well, give our vintages it was inappropriate, but I can get past it.
She messed up my order. I’d pointed to the quesadilla with half-caesar salad as I ordered, but she bought me the appetizer version sans salad.
Server and I discussed it. Even as she offered to make it right she said, “Most people specify.”
The bill was $24 and a minor bit of change. I paid with a $20 and a $10 and we waited.
And waited. And then we waited a bit more.
Finally we flagged her down and I asked for my change.
She made us wait a bit longer and then brought it, noted it was the exact amount of change, and said, “Most people specify.”
Reb thoughtfully grabbed a brochure on the way out. I’m grateful because it helped when I searched online for contact info.
I emailed the restaurant’s manager the next day with my complaint which included a stern reminder that tips are earned, not assumed.
He called me within two hours. He was apologetic, suggested it was inadequate training, and apologized again.
These were proper, full, and clear apologies. He took responsibility for the incident and in no way minimized my experience.
I’m grateful for that, too, because it’s good to know there are people who still know how to treat a customer who’s irate for a legitimate reason.
After apologizing yet again he wanted the chance to make it up to me. I said sure and now some gift certificates are on the way.
I’m grateful for that, too.
4 hours ago